Dear M & T Bank,
Please return to me the $1195 you stole from my checking account. Please do not make me go to the State’s Attorney General. Please honor the agreement set up by Bogman before they thoughtlessly sold my mortgage to you. Please apply the mysterious $5500 to my account. Quit letting it earn money for you and not me. This is unacceptable.
Thank you for your time.
An Extraordinarily Dissatisfied Customer.
PS: Just supporting the Ravens is not an acceptable answer for your ineptitude in business matters.